SURGERY NEWS

2020 NHS England Patient survey results are now out. Take a look!

Each year NHS England conducts an anonymous patient satisfaction survey which is then published online. Its a great benchmark against other Winchester catchment practices, Hampshire locality practices and National practices ratings. We use this survey to plan improvement projects should our ratings dip in any particular areas, We are very pleased with the overall results, many of which show a significant postive variance against local and national ratings. Please review our results here.

NHSE GP Patient Website

Hampshire Chronicle news article 'Rated Best Practice in Winchester'

Although patients 'Overall experiance' is exceptionally high at 93% compared, we strive for this to be 100% so still have a bit to do. Thank you to everyone who completed the survey and for those who recommend the sugery to family, friends and neighbours. We track why patients register with us and the majority is through recommendations which also makes us proud.

 

It is compulsory for patients to wear a face covering when visiting the Practice

You must wear a face covering at all times on public transport or when attending a Healthcare setting as a visitor. Evidence suggests that wearing a face covering does not protect you. However, if you are infected but have not yet developed symptoms, it may provide some protection for others you come into close contact with.

Face coverings do not replace social distancing. If you have symptoms of COVID-19 (cough, and/or high temperature, and/or loss of, or change in, your normal sense of smell or taste - anosmia), you and your household must isolate at home: wearing a face covering does not change this. You should arrange to have a test to see if you have COVID-19.

A face covering is not the same as the surgical masks or respirators used by healthcare and other workers as part of personal protective equipment. These should continue to be reserved for those who need them to protect against risks in their workplace, such as health and care workers, and those in industrial settings, like those exposed to dust hazards.

It is important to use face coverings properly and wash your hands before putting them on and taking them off.

Face coverings should not be used by children under the age of 3 or those who may find it difficult to manage them correctly. GPs are not required to provide letters of support for those who fall under the list of exemptions and have been advised to decline such requests. Exemption letter guidance

Staying safe outside your home

You can make face-coverings at home. The key thing is it should cover the mouth and nose. How to make and wear a face covering

 

 

INFORMATION FOR PATIENTS REGARDING WUHAN NOVEL CORONA VIRUS (COVID-19) INFECTION

Due to the coronavirus outbreak, please do not attend the surgery if you have a respiratory illness, cough, fever (temperature) or any loss of taste/smell. If you have already booked an appointment with us for another reason and then develop these symptoms please call reception to convert your appointment to a telephone consultation instead. 

Worried if you have Corona Virus? Note the NHS stopped testing (swabbing) patients and are working to government policy. Click on the link for more information nhs.uk coronavirus - covid-19 page.

Those at greater risk should be social distancing/ isolating. Covid-19 guidance on social distancing and for vulnerable people  

If you believe you fall into the Government's "extremely" vulnerable group but have not received a letter you can apply on line. The following link will allow you to see if you qualify and how to apply. Coronavirus extremely vulnerable

 

How to book an appointment

Please note that we do not accept walk ins and that we have suspended Patient Access/ NHSApp appointment booking faciliaties as all conditions need to be traiged before appointments are now offered. The new best way to contact us is through E-consult (via our website) as this helps clinically traige your urgency and appointment type required. If you do not have access to a computer or smartphone then please contact our reception team on 01962 853599 and expect to be asked questions about your condition so they can best direct your needs.

 

Suspended services

We are suspending some of our appointment tyoes as either they are classed as non essential or high risk

  • Ear syringing
  • Travel consultations
  • NHS health checks
  • Spirometry 
  • Minor Surgery

All other services remain opperational.

 

Some medications need to be stopped if you are unwell

If you are unwell remember you should temporarily stop certain medications.

If you are taking any of the following:

  • ACE Inhibitors: names ending in "pril" eg Ramipril
  •  ARBs: Medicines ending in "sartan" eg Losartan 
  • Diuretics “water tablets”: e.g. Furosemide or Bendroflumethiazide
  • Anti-inflammatories: e.g. Ibuprofen, Diclofenac, Naproxen
  • Metformin

And you become unwell with Diarrhoea or Vomiting (unless very minor) or Fevers, sweats and shaking

Please STOP taking them until you are better.

 

I need to self-isolate, what does that mean?

Please see the link below for more information:

Covid-19 - Stay at home guidance

 

Trying to minimise unnecessary surgery attendance – have you nominated a Pharmacy?

You can nominate a pharmacy for us to electronically send your prescription to so you don’t need to come into the surgery to collect any paper prescriptions.  It also means that prescriptions are likely to be processed more quickly and less likely to go missing. Complete this EPS form now.

 

Prescription requests

Patients must continue to order the same repeat monthly medication quantities as normal. All requests to stock pile will be refused. 

We are aware Paracetamol (over the counter) stock levels are low. Please note we do not prescribe Paracetamol on NHS prescription.

We may encounter staff sickness oursleves due to COVID-19 which will put added pressure on back office staff. We urge all patients (or proxy members of the family) to sign up to the NHSapp or Patient Access online so that you can order your repeat prescriptions. Prescriptions ordered in this way electronically route to a GP. If you order via our website form or paper reception list these requests have to be data entered by a staff member. To avoid prescription delays please request via NHSapp or Patient Access online

 

Sick notes

If you have been off work for more than 7 days and have been told you need a sick note, please use the “Contact your Dr on line” section of our website (Econsult). Employers have been encouraged to relax Med3 certificate evidence following 7 days of sickness in support on the NHS.

If you need a "sick note" for self isolation you can complete one yourself online by following the link:
NHS 111 Isolation note

 

Holiday Cancellations

Your insurer will provide you with a form which you can send to the surgery or drop in at reception.  As per BMA guidelines a charge can be associated with this. We will only complete a form factually, we will note prepare a dictated letter for you to pass on.

If you simply need written confirmation of a specific medical condition printed then reception can help with this.

 

New Phone System

From Monday 10th February patients will experience a difference when calling in. You will be met with a range of options which will help best direct your call to the most appropriate person first time. You will also receive advice and guidance on alternative ways to contact us which may be more convenient for you as they are accessible 24/7. NHSApp, Patient Access Online and Econsult.

Please note that we do not take Prescription requests over the phone and that our Prescription and Test Results department is only open between the hours of 9am -6pm Monday to Friday. 
 

Maternity Leave

Dr Jo Tunnicliffe will be commencing her Maternity leave from the beginning of February 2020 for a period of twelve months. Dr Mark Vincent, an experienced local GP will be covering her patient list until she returns.

 

Preparing for EU Exit (Brexit) - Medications and treatment

There is no need for patients to change the way they order prescriptions or take their medicines. Patients should always follow the advice of doctors, pharmacists or other prescribers who prescribe and dispense their medicines and medical products. The NHS does experience temporary shortages of some medicines, and has tried-and-tested ways of making sure patients receive their medicines and medical products, even under difficult circumstances. If patients order extra prescriptions, or stockpile, it will put pressure on stocks, meaning that some patients may not get the medicines or medical products they need.

As per the guidance we will refuse high quantity stockpiling requests. See NHS England - EU exit medicines FAQ.

 

Prescribing of Over The Counter (OTC) medications 

West Hampshire CCG is working with GPs, community pharmacists and patients to support the implementation of NHS England guidance to free up an estimated £100 million for frontline care each year by curbing prescriptions for certain ‘over the counter’ medicines.

Stopping routine prescribing for minor, short-term conditions, many of which will cure themselves or cause no long term effect on health, will free up NHS funds for frontline care. The guidance will not affect prescribing of over the counter items for longer term or more complex conditions or where minor illnesses are symptomatic or a side effect of something more serious.

Further details about Over the Counter Medicines

 

Recent Care Quality Commission (CQC) inspection report published 

We were recently inspected by the CQC on 10th January 2019. We're please to inform you that the inspection went very well indeed. We received some 'Outstanding' ratings in the report but overall were rated 'Good'. It is extremely difficult to receive 'Outstanding' ratings so we're proud as punch to have been award some. We're also proud to have been ranked within the top 9% of best practices nationally (story below).

 

Parking

Please note we have limited parking on-site. We encourage patients to attend on foot, park offsite or to be dropped off to appointments where possible. The nearest car parks to the surgery are Tower Street and Winchester Station multistories. For more information regarding Winchester parking please visit https://www.winchester.gov.uk/parking. Please ensure you allow yourself enough travel time so that you do not miss your appointment. 

Please note that there is no parking allowed on the Alison Way roadside. This road is owned by the residents and controlled by PCM. You will receive a parking fine and the Practice has no say to help rescind these charges for you.

Please also note that the car parking outside Orthodontics by Eva is not for St Paul's Surgery patient use either. You may be charged if you're found to be parked inappropriately. 

 

NHS CVD Health Checks, Are you aged 40-74?

Well then you may be eligible for a Free NHS Cardiovascular Disease (CVD) Health Check. The check is an opportunity to find out how you can improve your health whilst reducing the risk of developing a long term condition such as type II diabetes, heart disease, stroke or kidney disease. The check comprises of a 20 minute appointment with blood tests taken before. Contact our reception team today to book an check 01962 853599.

 

Publication of GP earnings 2018-19

All GPs practices are required to declare the mean earnings (i.e. average pay) for GPs working to deliver NHS services to patients at each surgery. The average pay for GPs working at St Paul's surgery in the last financial year was £74,988 before tax and national insurance. This is for four full-time GPs, six part-time GPs and one salaried GP who worked in the practice for six months or more. 

 

Measles Outbreak - Have You Had Your MMR Vaccination or Been Confirmed Pre 1970?

You may be aware there have been over 400 confirmed cases of measles in England since January 2018 with cases close to Hampshire. We're therefore urging our patients to take precautions.

If you have not received two recorded doses of MMR or if born pre 1970 have not had a documented Measles infection then you're at risk and we urge you to make an appointment to be vaccinated ASAP.

Measles Outbreak Advice

 

Get Hampshire Walking 

Why Walk?
If you find it difficult to get active, why not start walking? It is easy to get started and it counts towards your recommended amount of physical activity.

Benefits include:
• Maintaining a healthy weight
• Preventing or managing various conditions including heart disease and high blood pressure
• Strengthening your bones and muscles
• Improving your confidence
• Improving your balance and coordination
• Opportunities to socialise, meet new people and explore new places

Find out what's happening near you

 

Removal of our online prescription form. Orders to now go through Patient Access online. WE ASK FOR YOUR SUPPORT.

The NHS is currently under great strain in terms of workload, workforce and financial. General Practice is working harder than ever before and were still expected to do more! From 1st April it will become a mandatory requirement for us to offer e-referrals to patients. This requires additional admin workforce to deliver yet is unfunded,we therefore need to look at shifting resources and gaining staff efficiencies from elsewhere to operate this new requirement. 

If you complete our online prescription form a member of staff prints the request off and keys the information onto our clinical system. If you order through Patient Access no printing is required and your request uploads directly onto EMIS our clinical system. Patient Access also allows you to book appointments online and view your medication history, allergies, immunisations, change your personal details and from April 16 view blood test results.   

If you haven't already done so please register for a Patient Access service today and start to benefit. We will be switching off our surgery online prescription form on the 30th September. Should you experience any problems please don't hesitate to contact reception on 01962 853599.

 

National Diabetes Audit (NDA)

We will be taking part in an important national project about diabetes care and treatment in the NHS. The project is called the National Diabetes Audit (NDA). To take part, we will share anonymous information about your diabetes care and treatment with the NDA. The type of information, and how it is shared, is controlled by law and enforced by strict rules of confidentiality and security. Taking part in the NDA shows that this GP practice is committed to improving care for people with diabetes.

What is it?

The National Diabetes Audit is a major national clinical audit, which measures the effectiveness of diabetes healthcare against NICE Clinical Guidelines and NICE Quality Standards, in England and Wales. The audit will collect and analyse data for use by a range of stakeholders to drive changes and improvements in the quality of services and health outcomes for people with diabetes.

Aims and Objectives

  • The NDA aims to improve the quality of patient care by enabling NHS organisations to:
  • compare their outcomes of care with similar NHS organisations
  • identify and share best practice
  • identify gaps or shortfalls in commissioning services
  • assess local practice against NSF for diabetes and NICE guidelines and drive service improvement
  • provide a more comprehensive picture of diabetes care and outcomes in England and Wales

Through participation in the audit, local services are able to benchmark their performance and identify where they are performing well, and improve the quality of treatment and care they provide. On a national level, wide participation in the audit also provides an overview of the quality of care being provided in England and Wales.

Patients with diabetes can choose to opt out of this audit and should this be the case, they are requested to contact the surgery so that this can be facilitated.  

 

Electronic Prescription Service (EPS) GO LIVE 16 Nov 2015

EPS enables prescribers - such as GPs and practice nurses - to send prescriptions electronically to a dispenser (such as a pharmacy) of the patient's choice. This makes the prescribing and dispensing process more efficient and convenient for patients and staff. More info below or on the EPS website.

Should this be of interest to you please complete our online Nomination Form.

 

Accountable Named GP

Since April 2015 its now a GMS contractual requirement for us to attach an accountable named GP (also known as a Registered or Usual GP) to every patient. Here at St Paul's Surgery we have always provided a personal list service and therefore you already have one. You would have been advised of your GPs name as part of our registration process. For those patients where we hold a mobile number on record, we sent a SMS text message during the week commencing 8th June, reminding you of their name. Should you be unaware of who your named GP is then please do contact our reception team who can advise. 

We would like to take this opportunity to encourage use of your named GP for routine (non same day urgent) appointments as this provides better continuity of care to which you will benefit from. See this BMS Article for further information.

 

Free NHS Prescriptions

You can get free NHS prescriptions if, at the time the prescription is dispensed, you:

  • are 60 or over
  • are under 16
  • are 16-18 and in full-time education
  • are pregnant or have had a baby in the previous 12 months and have a valid maternity exemption certificate (MatEx)
  • have a specified medical condition and have a valid medical exemption certificate (MedEx)
  • have a continuing physical disability that prevents you from going out without help from another person and have a valid MedEx
  • hold a valid war pension exemption certificate and the prescription is for your accepted disability
  • are an NHS inpatient

You are also entitled to free prescriptions if you or your partner (including civil partners) are named on, or are entitled to, an NHS tax credit exemption certificate or a valid HC2 certificate (full help with health costs), or you receive either:

  • ‚ÄčIncome Support
  • Income-based Jobseeker’s Allowance
  • Income-related Employment and Support Allowance, or
  • Pension Credit Guarantee Credit
  • Universal Credit

 

To download any pdf files on this page you will need to have Adobe Acrobat installed on your computer. If you do not have a copy of Acrobat installed please click the icon below to download the latest version of the reader.

Adobe Acrobat Reader download the latest Acrobat reader

Website AccessibilityConditions and TreatmentsFind Local Services

Self Help Advice and Tools

Online Access to Services

Use Patient Access or the NHS App to book an appointment, order repeat prescriptions and view your medical record.

NHS 111

111 is the NHS non-emergency number. It's fast, easy and free. Call 111 and speak to a highly trained adviser, supported by healthcare professionals.

Mid Hampshire Healthcare

Mid Hampshire Healthcare Ltd (a GP Federation) was created to enhance the delivery of healthcare services within our local area.

Patient Survey

How likely are you to recommend this Surgery to friends and family if they needed similar care or treatment? Please spend 2 minutes to take the Friends and Family Test.

Take the Test

NHS (nhs.uk)

The NHS website. Take control of your health and wellbeing. Get medical advice, information about healthcare services and support for a healthy life.

Patient UK

Patient is one of the most trusted medical resources online, supplying evidence based information on a wide range of medical and health topics to patients and health professionals.

Top of Page