26th Feb, major IT issues

Dear Patients We are experiencing major IT issues today regarding our clinical system EMIS. We can only intermittently use our appointment system, consultations and access medical history. The consequence of this is that patient appointments today will be delayed. Our local and national teams are working on a fix as we speak. Sorry for any

Need help with a non-urgent medical or admin request? Contact us online.

Our Ear syringing service has ended

Dear patients

Up until now we have been providing ear “syringing” to our registered patients, outside of our NHS GP contract, as we recognise the problems that wax build up can cause.  It is with sadness and regret that we can no longer continue this service, for the following reasons: 

  1. The workload in Primary Care is at an all-time high and we need to focus our staff resources and funding on our core contractual services; as mentioned above ear syringing does not form part of that.
  2. Ear syringing has the potential to cause harm to patients and there are other ways of removing wax, such as a procedure called “microsuction”.   

As your GP surgery we will continue to consult about ear problems and will continue to diagnose and advise over such issues, but we will not be able to offer routine ear syringing.

There are many local private services which provide ear hygiene procedures, but as these are not NHS providers we will not be able to offer referral recommendations.  

Advice and guidance on ear wax can be found here:  https://www.nhs.uk/conditions/earwax-build-up/