Front of house staff crisis

Dear Patients, We would like to bring to your attention that we are currently facing a workforce crisis within our Patient Navigation (Reception) team. We have two members of staff on long-term sickness leave and two who have recently resigned. This represents a 40% loss of capacity within the team. We immediately began the recruitment

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Statement of Purpose

CQC registration no. = 1-199749704
Senior Partner = Dr J Thompson
CQC registered manager = Mr Philip Heiden

Partners of the Practice

  • Dr Juliet Thompson
  • Dr Debbie White
  • Dr Jason Collins
  • Dr Alexander Charkin
  • Dr David Odd
  • Dr Jonathon Church
  • Dr Hannah Gibbs
  • Dr Laura Francis
  • Dr Alexander Rose
  • Dr Mark Vincent
  • Dr Joanna Tunnicliffe
  • Mr Philip Heiden

This is a Statement of Purpose for the St Pauls Surgery which sets out the following information:

  • The full name of the service provider and of any registered manager together with their business address and contact details
  • The legal status of the service provider
  • Details of the locations at which the services provided for the purposes of the regulated activity carried on        
  • Our aims and objectives in carrying on the regulated activity;
  • The kinds of services provided for the purpose of carrying on of the regulated activity
  • The range of service users needs which those services are intended to meet.

St Paul’s Surgery is a General Practice Partnership open to all patients living within our Practice boundary (Winchester and the surrounding areas). We work in partnership with our patients and our Patient Reference Group (PRG) to provide medical care for our patients.

We are a General Medical Services (GMS) Practice offering Primary care services for the diagnosis and prevention of disease. We help patients to manage their health and prevent illness. Our GPs assess, diagnose, treat and manage illness. They carry out screening for some diseases and promote general health and wellbeing. Our GPs act as a patient’s advocate, supporting and representing a patient’s best interests to ensure they receive the best and most appropriate health and/or social care. Our GPs also provide the link to further health services and work closely with other healthcare colleagues. They may also arrange hospital admissions and referrals to other services and specialists and they link with secondary and community services about patient care, taking advice and sharing information where needed. They also collect and record important information from other healthcare professionals involved in the treatment of our patients.

Our sites

St Paul’s Surgery (main practice)
Alison Way, Winchester, SO22 5DD

Covid Vaccination Centre (temp site)
Badger Farm Community Centre, 2 Badger Farm Road, Winchester, SO22 4QB

PCN outreach project sites

  • Friarsgate Surgery Stockbridge Rd, Weeke, Winchester SO22 6EL
  • St Clements Practice, Tanner St, Winchester SO23 8AD
  • Badger Farm Surgery, Badger Farm Road, Winchester, SO22 4QB

Our Mission Statement

To improve the health, well-being and lives of those we care for.


To work in partnership with our patients and staff to provide the best Primary Care services possible working within local and national governance, guidance and regulations.

Our Aims and Objectives

  • To provide high quality, safe, professional  Primary Health Care General Practice services  to our patients
  • To focus on prevention of disease by promoting health and wellbeing and offering care and advice to our patients
  • To work in partnership with our patients, their families and carers towards a positive experience and understanding, involving them in decision making about their treatment and care.
  • To be a learning organisation that continually improves what we are able to offer patients.
  • To treat patients as individuals and with the same respect we would want for ourselves or a member or our families, listening and supporting people to express their needs and wants and enabling people to maintain the maximum possible level of independence, choice and control
  • To work in partnership with other agencies to tackle the causes of, as well as provide the treatment for ill health and where appropriate involve other professionals in the care of our patients.
  • To encourage our patients to communicate with us by joining our Patient Reference Group (PRG), talking to us, participating in surveys, and feeding back and on the services that we offer
  • To ensure all staff have the competency and motivation to deliver the required standards of care ensuring that all members of the team have the right skills and training to carry out their duties competently
  • To be a student training practice to help simulate and grow the future NHS workforce 
  • To take care of our staff offering them support to do their jobs and to protect them against abuse
  • Have a zero tolerance of all forms of abuse.
  • To provide our patients and staff with an environment which is safe and friendly
  • To operate on a financially sound basis.

Our Services

The GMS services provided by our GPs are defined under the Standard General Medical Services Contract. These services are mainly split into two groups:

  • Essential
  • Enhanced

Essential Services

We provide essential services for people who have health conditions from which they are expected to recover, chronic disease management and general management of terminally ill patients.

Our core services include:

  • GP consultations
  • Chronic disease management

Enhanced Services

Our enhanced services include:

  • Vaccinations and immunisations       
  • Certain minor surgery and injection procedures LES
  • Learning Disability health checks DES    
  • CVD NHS Health checks DES
  • Long Acting Reversible Contraception (LARC) LES
  • Leg ulcer/ Wound care  LES
  • Primary Care Network DES
  • Quality Outcomes Framework (QOF)
  • Monitoring, Administration and Prescribing service (MAPs) LES
  • Ring Pessary LES
  • Diabetes insulin initiation/ management LES

Non-NHS services

Our Practice also provides services which are non NHS and are paid for by the patient. These services include:

  • Insurance reports/ claims forms
  • Non NHS vaccinations
  • Prescription for taking medication abroad
  • Private sick notes
  • Private letters
  • Pre-employment and Driving medicals
  • Emigration Medicals
  • Verification signatory

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