Autumn COVID and Flu vaccinations update

Dear Patients We would like to keep you informed about the upcoming Autumn Flu and COVID Vaccination Programmes. We understand how crucial it is for our community to receive these vaccines, and we are committed to providing you with the best possible care. Every year there is a huge logistical effort made by the Practice

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Equality and Diversity

Our Policy is designed to ensure and promote equality and inclusion, supporting the ethos and requirements of the Equality Act 2010 for all visitors to our Practice.

We are committed to:

  • ensuring that all visitors are treated with dignity and respect
  • promoting equality of opportunity between men and women
  • not tolerating any discrimination or perceived discrimination against, or harassment of, any visitor for reason of age, sex, gender, marital status, pregnancy, race, ethnicity, disability, sexual orientation, religion or belief
  • providing the same treatment and services (including the ability to register with the Practice) to any visitor irrespective of age, sex, marital status, pregnancy, race, ethnicity, disability, sexual orientation, medical condition, religion or belief
  • This Policy applies to the general public, including all patients and their families, visitors and contractors

Procedure

Discrimination by the Practice or Visitors / patients against you

If you feel discriminated against:

  • You should bring the matter to the attention of the Practice Manager
  • The Practice Manager will investigate the matter thoroughly and confidentially within 14 working days
  • The Practice Manager will establish the facts and decide whether or not discrimination has taken place, and advise you of the outcome of the investigation within 14 working days
  • If you are not satisfied with the outcome, you should raise a formal complaint through our Complaints Procedure

Discrimination against our Practice staff

The Practice will not tolerate any form of discrimination or harassment of our staff by any visitor. Any visitor who expresses any form of discrimination against or harassment of any member of our staff will be required to leave the Practice premises immediately. If the visitor is a patient they may also, at the discretion of the Practice Management, be removed from the Practice list if any such behaviour occurs.