Front of house staff crisis

Dear Patients, We would like to bring to your attention that we are currently facing a workforce crisis within our Patient Navigation (Reception) team. We have two members of staff on long-term sickness leave and two who have recently resigned. This represents a 40% loss of capacity within the team. We immediately began the recruitment

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Practice Policies

Please see our key statement indicators below that reflect the ethos of our Practice philosophy:

  • Quality patient care is our key driving motivation
  • The guiding working principle is ‘do today’s work today’
  • Consider patients’ requests from their perspective
  • We will work collaboratively with other agencies in our locality
  • We will seek to be flexible in working arrangements
  • We use first names in communicating with all our staff
  • Staff views will always be considered / respected
  • Staff should be encouraged and supported to develop skills useful for the Practice