Key Practice Staff
The Practice is managed by Philip Heiden, who is responsible for the day to day running of the Practice with the valued support of the reception, administrative and secretarial staff.
The Manager Partner is also responsible for dealing with any formal complaints and St Paul’s Surgery operates a practice based complaints system in line with Department of Health guidelines. Further information regarding our complaints procedure.
Deputy Practice Manager
ANP Anne Sansome
Reception staff attend to patients on the phone and in person. They coordinate and organise appointments and documentation to facilitate the smooth running of the Practice, and support delivery of quality patient care. The Reception Staff have a very demanding role. They are there to assist you and we would ask you to be patient during peak times, when the staff have to handle a large volume of calls and enquiries. They will ask you a small amount of personal information about your medical condition – this information is used to ensure your call is dealt with by the correct Clinician and assist fellow Healthcare Professionals who work within the Practice to manage your healthcare and well-being.
All staff adhere to the Practice’s Confidentiality Policy and Data Protection Act 2018.